What services are available on the platform?
Our platform offers a comprehensive range of services, including script management, reminders, tailored assessments, and a wide range of educational resources to help you better understand your health concerns and make informed decisions. asksam™, our AI-powered wellness coach, can provide you with personalized recommendations based on your needs. You can also consult experts in the fields of Pain Management, Sleep Issues, Anxiety, and Depression.
What is Ask Sam, and how can it help me?
Ask Sam is our AI-powered virtual wellness coach, designed to simplify your wellness journey. From managing prescriptions and appointments to offering personalised recommendations and resources, Ask Sam is here to support you. Whether you’re booking a consultation, receiving expert advice, or accessing tailored assessments, Ask Sam ensures everything is organised in one place, with reminders and updates to keep you on track.
How do I book a consultation?
After you sign up, you can start booking a consultation from the home page. First, you will be asked to fill out an intake form. After this, you can select the category that best corresponds to your concern, such Pain Management or Anxiety. Once you’ve chosen a category, you’ll be able to view a list of experts specialising in that area – Pick your preferred expert out of these. Once this is done, you can select your preferred time slot for the consultation and finalise your booking.
What is included in the intake form?
The intake form must be filled by first-time clients before they can book a consultation. You will be asked to provide some key details, including your personal information and medical history, and describe any specific concerns or symptoms you may have. You will also have to fill a consent form for cannabinoid-based medicine.
What happens after I book an appointment?
Once your booking is confirmed, you will be asked to complete a screener related to your complaint. While this screener is optional, completing it will help your expert prepare for your consultation. We will also send you reminders to help you keep track of your appointment.
How does the prescription process work?
If your clinician wants to prescribe you medicine, they will ask you during your session if you would prefer to have the script sent to a pharmacy or given to you directly. If you opt to receive the prescription yourself, you will be provided with an e-script code to use at a pharmacy, and a list of pharmacies where the medication is available. If you choose to send the script to a pharmacy, you will be given the pharmacy’s address and a confirmation.
Can I reschedule or cancel an appointment?
Yes, you can reschedule or cancel your appointment through your account. Please be aware, however, that certain conditions like additional fees or time restrictions may apply depending on how close to the appointment time you reschedule or cancel. Please check our cancellation policy for more details.
Is this service available on the web?
Our services are available both via our app and on the web at https://asksam.com.au
How do I contact support?
If you have any questions or need assistance, our support team is here to help. You can contact us through the support section of the app or reach us via email at [email protected] .We’re dedicated to ensuring you have a smooth and positive experience on our platform.
What if I’m under 18 years old?
Currently, our services are available only for individuals aged 18 and older. If you’re under 18, you will be notified that the service is not available to you at this time. However, we are working on expanding our offerings to minors in future updates, so stay tuned.
